January 25, 2023

Destiny 2: Players Lost Seals, Triumphs, and Exotic Catalyst Progress

Destiny 2 players are in dismay. Some of their hard-earned seals, triumphs, and exotic catalyst progress are missing post-reset.

A Seal is a coveted achievement. It rewards Guardians with a cosmetic title to showcase their in-game accomplishments. Earning a Seal takes a lot of work. It requires gamers to meet a large number of Triumphs. These range from simple tasks to challenging ones requiring significant time and effort. For example, completing a raid without anyone losing their life.

Yet, after hotfix 6.3.0.5, Guardians discovered they had lost some of their titles. Triumphs show missing progress. Even worse, the finished ones no longer count as completed. It leads to the corresponding title being unusable.

Bungie is addressing the issue. They have brought the game offline so they can investigate further. The developer also assured their fanbase that they would provide updates once Destiny is back online.

We are investigating an issue where several Triumphs have had their progress reset unintentionally, which can potentially remove earned Seals from players.
— Bungie Help (@BungieHelp) January 24, 2023

Destiny 2 is being brought offline as we investigate an ongoing issue causing certain Triumphs, Seals, and Catalysts to lose progress for players. Stand by for updates.
— Bungie Help (@BungieHelp) January 24, 2023

Destiny 2 will remain offline while we investigate potential leads surrounding missing Triumphs, Seals, and Catalysts. We will provide a timeline for bringing Destiny back online as soon as that information becomes available. Standby for updates.
— Bungie Help (@BungieHelp) January 24, 2023

We are testing a fix. Once testing is complete, we will deploy and verify the fix before bringing Destiny 2 back online.

We will also be rolling back all player accounts to their state as of 8:20 AM PST, prior to Hotfix 6.3.0.5 going live.

Standby for timeline updates.
— Bungie Help (@BungieHelp) January 24, 2023

After 20 hours of working diligently, Bungie has returned the Destiny 2 servers to their normal state. The studio has issued Patch 6.3.0.6 to resolve the problem. It is now available on all platforms. Guardians can return to the game safe and sound.
The developers noted that they had to roll back the players’ accounts to the state they were in when the bug appeared. So, gamers will need to re-complete any quests that were not counted and re-purchase any cosmetic item they bought. The currency spent on them during the crash will be refunded.

DESTINY 2 MAINTENANCE
❖ Hotfix 6.3.0.6

Hotfix 6.3.0.6 has begun rolling out across all platforms and regions to resolve ongoing progression issues for certain Triumphs, Seals, and Catalysts.

Report issues or seek assistance here: https://t.co/9lcpiGlywn
— Bungie Help (@BungieHelp) January 25, 2023