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The current Agreement regulates the relations between a Client and an Agent regarding the mediation services provided by the Agent. By placing an order accordingly to the Agreement, the Client confirms his approval and acceptance of the Terms of Agreement.

1. Basic concepts:

1.1. Agent — online store, which provides its customers with mediation services according to the Agreement;
1.2. Client — an individual interested in purchasing of mediation services;
1.3. Mediation services — Actions performed by the Agent under its own name, but paid by the Client, to set proper interaction between the Client and the Players, who provide the Client with their service in an online game;
1.4. Game — an interactive online PC game;
1.5. Player — an individual involved into the gaming process;
1.6. Service — educational process between the Player and the Client in the Game in order to improve the client’s skills, confidence and experience;
1.7. Game account — the account, which includes all data about the player, his in-game character and his progress in the game;
1.8. Agent’s site — Agent’s website, hosted on a domain

2. The method of placing an order and obtainment of services.

2.1. The Client is obliged to carefully examine the Agreement and other rules and instructions, concerning the mediation services provided by the Agent (they are published on Agent’s site).
2.2. To place an order the Client chooses the required service using a special webform on Agent’s site and fills all fields that are specified as necessary. These fields include the vital information needed to proceed with the deal that is made between the Client, the Agent and the Players. The Agent may change the specified terms only if that doesn’t prejudice any of the Client’s interests and doesn’t bring any extra expenses to him.
Considering the terms that were not discussed with the Client, the Agent may act upon his own discretion.
2.3. By sending the filled form to the Agent, the Client gives unconditional agreement on total compliance of the Agreement and other conditions of the deal, which were chosen by the Client in the web-form (nature and size of the services etc.), because the Agent will make a deal with third parties to fulfil the Agreement.
2.4. After sending the webform, the Client makes payment according to the specified rate. The specified sum is sent by the Agent to pay for the services of the player to complete the deal in the interests of the Client, and also includes Agent’s reward according to the Agreement.
2.5. All the payments and refunds are made through the PayPal.
2.6. The Agent is obliged to complete the necessary actions to fulfill the Agreement in reasonable terms. Usually the Agent specifies default completion time for specific order on Agent’s site.

3. Refund policy and cancelations.

1.1. If the Agent did not manage to complete the order placed by the Client in the specified time terms, the Client may demand a refund, or the Agent may refund the money in his own discretion.
1.2. Client has the right to cancel his order and ask the Agent for a full refund any time before the start of the service.
1.3. Client may cancel his order and refuse to continue to receive the services. The amount of the refund will be calculated by formula: the volume of service that had to be done minus the volume of service that had been done at the moment of opening of a dispute or a refusal by the Client to continue to receive services. (e.g. Client ordered Mythic Dungeons 8/8 service for 49$. For some reason client refused to continue the service after 6 dungeons were completed. In this case, the amount of compensation will be assessed on the above formula: 8 dungeons (the desired service) minus 6 dungeons (the performed order) = 2 dungeons (the amount of compensation of the service is not provided). Or the cash equivalent of 49$ (desired service) minus 36.75$ (in fact, done by request) equals 12.25$ (the amount of compensation in monetary terms).

4. Special conditions:

4.1. The Client understands and confirms, that the Agent acts after the Client’s orders, that the Agent does only the mediation services for the Client and can’t be responsible for possible legal consequences that may happen to the Client’s account. The Agent is only responsible for the effective actions performed by the third parties for the Client’s account, but not for their result.
4.2. The messages, send from the e-mails of both parties appear as documents, written in a simple form and signed by specific party, and they are an analogue of the valid signature. The parties agree that such documents (messages) will be valid without any additional confirmations or registrations (and not requiring autographic signing), only if the other is not directly specified on the Agent’s site.
All provided services are only digital services that clients are paying for. This means, that you won’t find here any physical goods and of course no shipping to the customer.

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