Good, Bad, Ugly
I'm going to break this down into the good - the bad and the uglyGood -- Paid for the two bosses and got them down relatively quickly. Bad -- I paid for a 10:45 slot, When I realized it was 10:47 I went to double check the rules for the raid. When I saw "Will get an invite 10 minutes before the raid start" I was VERY confused.I reached out to the customer service discord contact (Which should be under the good but this experience is putting it here) They responded within 10 minutes letting me know that they're being delayed and to wait 30 minutes.Okay....not so bad.....Ugly: After that 30 minutes, I realized it was more like 35 minutes and ONCE again I haven't had an invite.Reaching out to the customer support once again, I was given a message 10 minutes later about technical issues and that it'd be another 20 minutes.At this point, I asked for a refund because that was going to be 50 minutes past my purchase time. I was offered a direct refund or an in store credit. I said I wanted the last two bosses but if I didn't get into a raid in the next little while it'd be a direct refund. I got into a raid 10 minutes later......Better communication is a suggestion. Perhaps form a sort of queue and when people aren't being helped during the time they're supposed to be reach out to them.