Blizzard’s CS Completely Ignores Ban Appeals
A WoW player has conducted an experiment and found out that Blizzard’s CS completely ignores ban appeals.
Blizzard’s Customer Support (Blizzard’s CS) was once hailed as the gold standard, a benchmark for excellence in the gaming industry. However, over time, players began to observe a decline in the team’s quality of work. While disheartened, many fans still believed that at least Blizzard’s support still reviews bans and appeals diligently. And yet, a recent experiment conducted by a WoW player revealed that Blizzard’s CS doesn’t even bat an eyelid when it comes to ban appeals.
A Player’s Experiment Revealed Blizzard’s CS Completely Ignores Ban Appeals
WoW player h3lnwein decided to conduct a small experiment with Blizzard’s CS. Their intention was to find out how attentive the Customer Support system is and whether they understand the situation of a banned player. And so, h3lnwein submitted a request to Blizzard’s support. They asked for a review and to lift their final ban for inappropriate chat behavior. However, it’s important to note that, in truth, their account wasn’t banned. And the request was penned directly from their in-game character:
And yet, h3lnwein received a response from Blizzard’s support, stating that the measures were taken correctly. Their ban was aligned with the Terms of Use and In-Game Rules all players are bound by. H3lnwein tried to explain that they did not violate any rules. They asked for a closer examination of their case, hoping the CS would check what complaints had been made against him. But three days later, he received the same response from Blizzard’s support:
Apparently, all that the player received was automated responses. Their question wasn’t actually considered by any human staff. This suggests that if they had attempted to contest an unjustified real ban, they would hardly have been helped. They would have to swallow the automated decision even without violating anything.
In the Reddit thread’s comment section, players were baffled by the result of h3lnwein’s experiment. They couldn’t help but voice their disappointment towards the quality of Blizzard’s support service. Some even joked that such experimental requests might result in a genuine ban:
Yet, it appears that this jest holds more truth than humor:
What do you think about the situation with Blizzard’s CS? Let us know your thoughts in the comments!
Comments
My Overwatch account was recently banned for about weeks, and I’ve only received generic responses. No details about the ban have been provided.
Despite reaching out on Twitter from @BlizzardCS and @BlizzardCSEU_EN, I haven’t received any response or guidance.
I suspect the ban might have been triggered by AutoHotkey software for music controll, Minecraft Modpack in the background, or use the game on Steam Deck for convenience, not for any unfair advantage.
Having invested considerable time and money into Overwatch over 5 years, I’m eager to resolve this. Can you offer assistance or connect me with someone who can? Thank you for your time. Best regards, Rayan AL-Ghamdi
please also take a look for full details on my Thread’s Tweet: https://x.com/r98rayan/status/1790817475413557526
Hi R98rayan!
Thank you for reading our blog 😊 I’m sorry to hear about your long-time Overwatch account being suspended. Unfortunately, we don’t have any direct connections with Blizzard and can’t contact them on your behalf. We’re just a gaming blog that covers the latest news and guides about World of Warcraft and other games.
I looked into your case, and it seems there are many similar situations. Blizzard’s anti-cheat system often flags AutoHotkey software (and similar programs) as cheats since many people use them for multiboxing or setting up bots. It’s best to avoid using such software while playing Blizzard games.
I understand your frustration, but the only official way to resolve this is trying to reach Blizzard through their ticket system. You might even try different regions, submitting tickets through both Overwatch and Blizzard customer support. As far as I know, there are a lot of updates and work happening at Blizzard, so it might take time to get a satisfying answer and an investigation into your matter.
If that doesn’t help, you might try connecting with Blizzard employees on LinkedIn, as this fan did: https://wowvendor.com/media/wow-classic-tbc-woltk-vanilla/blizzard-cs-ignores-appeals-fan-seeks-help-on-linkedin/. It’s not an official or a guaranteed method, but you might get a response.
I hope this helps, and I’m sorry for the loss of your account 😔
Hi Duong,
Thank you for your response and understanding. I appreciate your insights and suggestions. I will continue to try reaching Blizzard through their ticket system and explore other options like LinkedIn.
Best of luck to you! 😊
They make it so you cant appeal without logging in but your account cant login lol, I am having my lawyer send a demand letter since I have 20 years of play time and tens of thousands of dollars spent on blizz games and their ban was a bot responding to me smashing allies in pvp who were mad and mass reported me for being good. At least that will get a human response, and if it fails whatever, I will go play ashes of creation the next two decades 😉
Wow, how completely humiliating for Blizzard.
https://www.reddit.com/r/classicwow/comments/1b2nhc8/aggrendwow_spewing_bs_i_represented_10_of_the/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
It gets better. This parent had to message dozens of Blizzard employees via Linkedin in order to get the account his children used to boost each other unbanned after every appeal was declined. https://www.reddit.com/r/classicwow/comments/1b2nhc8/aggrendwow_spewing_bs_i_represented_10_of_the/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
This is so sad 🙁 We can only hope Blizz will address this situation soon or players will start appealing through LinkedIn instead of asking CS for help 😢
It’s a shitshow and they honestly don’t care.